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"Now starting"? Fast food vendors have been automating since fast food was invented. And now, the industry is bigger than ever.
by beat 11y ago
"Now starting"? Fast food vendors have been automating since fast food was invented. And now, the industry is bigger than ever.
- ThomPete 11y agoI mean to replace the people who actually service you.
- beat 11y agoThat's one of the very first things fast food did. It got rid of waiters and other floor staff, and the complex series of customer interactions. Automating away the human in the order process removes a way to speed up the process. Modern registers are complex enough to require training. Untrained, possibly illiterate customers using them while decision-making? That's bad news.
- dragonwriter 11y ago> Automating away the human in the order process removes a way to speed up the process. Modern registers are complex enough to require training. Untrained, possibly illiterate customers using them while decision-making? That's bad news. A number of fast-food and similar outlets have order-ahead mobile apps, which include payment through the app. These take humans out of the order process, but do not require customers to use the kind of "modern register" that the existing counter staff use.
- beat 11y agoI use them sometimes. They're a pain in the ass, way more work for me than simply ordering at a counter while a human types my order in. The only advantage is not having to wait for my food when I get there. The real win on that front isn't fast food, it's the ability to order from local restaurants for pickup. We do that a lot.
- ThomPete 11y agoYou are using anecdotes to counter a general trend. Who cares what you think. The point is that the majority don't consider it a pain in the ass. If you want to debate this issue based on your personal preference it becomes pointless.