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I suspect we've already replaced 100,000+ jobs in call centers with AI -- you know the menu system that you get before you talk to somebody. (You might not thi
by chubot 11y ago
I suspect we've already replaced 100,000+ jobs in call centers with AI -- you know the menu system that you get before you talk to somebody. (You might not think of that as AI now, but that's "success" -- 20 years ago it undoubtedly was AI.)
I'm not all that excited about interacting with more AI.
- taneq 11y ago> You might not think of that as AI now, but that's "success" -- 20 years ago it undoubtedly was AI. As Dijkstra said, asking whether a machine can think is like asking whether a submarine can swim. And in the real world, nobody cares whether it's swimming or not, they just care whether it's solving their problem. Which all of these little bits and pieces of human-replacing technology most certainly are doing.
- bogomipz 11y agoNah, we just outsourced those jobs to cheaper labor.
- varjag 11y agoWe had phone menu systems 20 years ago and they most certainly weren't "AI". I'm actually not sure they were considered as such at any point since DTMF was devised.
- chubot 11y agoI'm not talking about just a menu system; I'm talking about the system that asks you what you're calling about, does voice recognition, NLP, and then directs you do a part of the menu.