Interesting. I had hoped (perhaps erroneously) that a lot of fixed-cost effort in building a great configuration system could significantly reduce the need for

Interesting. I had hoped (perhaps erroneously) that a lot of fixed-cost effort in building a great configuration system could significantly reduce the need for hands-on customer service. I have a Harmony remote. The software doesn't ask me about remote control protocols, or any other technical stuff. It just asks me what the model numbers are of the boxes in my family room. Then, it configures activities (Watch TV, DVD, etc.) based on that and configures the remote so that it works. The magic is the large database of A/V equipment so the user doesn't have to specify the details. I'd like the configuration software to observe my traffic and notice that a particular computer is talking to backblaze. It should ask me if I'd like to make sure backblaze can run really fast without affecting other activities and then just make it happen. I shouldn't have to configure QOS settings using an iptables script I found one a guy's blog (to that guy, thanks a million!).