Their support is awful and their customer service is down right disgraceful. I used to be a customer for almost 18 months. We got DDos'd twice. On both accou

Their support is awful and their customer service is down right disgraceful. I used to be a customer for almost 18 months. We got DDos'd twice. On both accounts, they didn't and said they couldnt do anything. The only response was to turn of the server. Not only that, I tried to work with them on setting up a much bigger distributed environment. I gave them the exact specification of how to setup the network and clustering of the servers. They got it wrong, on multiple times. The Sales Manager who I was working with said on many occasions that I would NOT be billed until the specification was setup correctly and running. Guess what, we were billed. The setup was never fully completed. I wasn't allowed to talk to the 4th line (network) engineers who were setting up the infrastructure. In the end, I complained to the top level management with the timeline of events. I saved every email and when read through a chronological timeline. It was clear the sales person was inept and technical didn't do what was required. I never heard anything back. What was worse, is that we got a partial refund. We lost $2k in total. I told my partner to go back to the bank and demand a charge back. But he had no spine and said we'd eat it. Never again will I go with OVH and I tell everyone I come across not to bother. Sure they prices are cheap in the beginning, but their support is non-existent and their engineers awful.