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This is crazy. I'm not in the App Store, how does this kind of refund even work? Surely the money had already been transferred to the developer's bank account.

This is crazy. I'm not in the App Store, how does this kind of refund even work? Surely the money had already been transferred to the developer's bank account. Does Apple bill the developer for the value of the refund? Charge their credit card? Do they withhold future sales for that value?

vacri 10y ago
From the follow-up comments, it sounds like it was simply deducted from his current month sales revenue. Actually, I imagine this is just an oversight, and he's been caught in-between some automated cracks. If he raises the issue with Apple and it isn't resolved immediately, then it's time to grumble.
- jbmorgado 10y ago
  "If he raises the issue with Apple and it isn't resolved immediately, then it's time to grumble." Like the developer says in his own Tweets: for that, there would have to be an open channel between developers and Apple. There isn't, developers don't get to discuss with the Apple App Store representatives, it's a one way dialog in which they receive some automated or if they are lucky, semi-automated response from the App Store and that's it.
  - supercoder 10y ago
    Generally any reasonably sized developer has an Apple assigned dev relation contact.
    - jbmorgado 10y ago
      Ok, but this developer states in his tweets that's not his case at least.
      - vitd 10y ago
        As a former Apple employee, surely he can find someone to help him make the connection.
        vsl 10y ago
        Are you beginning to see the problem here? A “normal” developer is screwed. You need to be pretty large (“reasonably sized”) and have good contacts at Apple (which is nowhere near as easy as you think it is, and basically impossible for most non-US developers) to even have a chance to have such things fixed.
        Piskvorrr 10y ago
        So, the only recourse against Apple's missteps is "well if you're in the old boys' club, you might be in luck"? But this is Apple, so it's somehow okay. Magic.
    - eps 10y ago
      Avatron is reasonably sized and notable developer. That's what makes this whole incident interesting.
    - charlesdm 10y ago
      Hey - if you don't mind, could you share your contact details? I have a question.

vacri 10y ago

From the follow-up comments, it sounds like it was simply deducted from his current month sales revenue. Actually, I imagine this is just an oversight, and he's been caught in-between some automated cracks. If he raises the issue with Apple and it isn't resolved immediately, then it's time to grumble.

jbmorgado 10y ago
"If he raises the issue with Apple and it isn't resolved immediately, then it's time to grumble." Like the developer says in his own Tweets: for that, there would have to be an open channel between developers and Apple. There isn't, developers don't get to discuss with the Apple App Store representatives, it's a one way dialog in which they receive some automated or if they are lucky, semi-automated response from the App Store and that's it.
- supercoder 10y ago
  Generally any reasonably sized developer has an Apple assigned dev relation contact.
  - jbmorgado 10y ago
    Ok, but this developer states in his tweets that's not his case at least.
    - vitd 10y ago
      As a former Apple employee, surely he can find someone to help him make the connection.
      - vsl 10y ago
        Are you beginning to see the problem here? A “normal” developer is screwed. You need to be pretty large (“reasonably sized”) and have good contacts at Apple (which is nowhere near as easy as you think it is, and basically impossible for most non-US developers) to even have a chance to have such things fixed.
      - Piskvorrr 10y ago
        So, the only recourse against Apple's missteps is "well if you're in the old boys' club, you might be in luck"? But this is Apple, so it's somehow okay. Magic.
  - eps 10y ago
    Avatron is reasonably sized and notable developer. That's what makes this whole incident interesting.
  - charlesdm 10y ago
    Hey - if you don't mind, could you share your contact details? I have a question.