For paid products, Google is being silly. The easy way to fix it is throw a wad of cash at people plus replace. For the Revolv they should have proactively offe

For paid products, Google is being silly. The easy way to fix it is throw a wad of cash at people plus replace. For the Revolv they should have proactively offered a $200 apology credit in cash and a Nest voucher for a similar product. The cost of that goodwill is less than the negative reception they've gotten elsewhere.