That is so last century, when even monopolies tried to provide good customer service and a quality product. This century 100% of the effort is focused on busine

That is so last century, when even monopolies tried to provide good customer service and a quality product. This century 100% of the effort is focused on business efficiency so that larger returns can be made for the shareholders/etc. This means little reinvestment, little customer service, and a product/service only good enough to keep the conservative party from admitting that sometimes a little regulation is necessary (aka just about never).