From the link: >we believe strongly in a core message of the Lean Startup movement: We want to talk to people. What if people don't want to talk to you? This

From the link: >we believe strongly in a core message of the Lean Startup movement: We want to talk to people. What if people don't want to talk to you? This should be entirely opt-in. Intercom makes this a seamless experience. A certain large segment of people want upfront pricing information with no human involved. If you can't give exact pricing because your product/service is too complicated at least give some example setups and their respective costs. This way at least we have a ball park figure to anchor our thinking. No one wants to waste time exploring unfeasible (due to cost) options. Otherwise it becomes a turn off because it starts to feel like a negotiation rather than an exchange.