Ultimately it's not really about software developers, is it? Most of these issues seem to be management decisions. Like giving a car mechanic a few cheesegrat

Ultimately it's not really about software developers, is it? Most of these issues seem to be management decisions. Like giving a car mechanic a few cheesegraters and a dog, sticking him in an open field in a thunderstorm, and asking him to rebuild your engine. He could be a prodigy. But there's water in it, man. There's bloody water in it. Half of the stuff on that page should not involve any programming at all. The nPower one, for example. Yeah, it's broken, but that's not the actual problem. The problem is that it would take about 5 years to report the issue, so no-one knows it's broken. Just give an email address or a telephone number, and actually employ customer support instead of paying yourself $50M/second. Done.