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Whatever happened to holding someone to task? The co-founder acknowledged problems but offered reasons instead of a solution. I don't care how hard their job i
by EdHominem 11y ago
Whatever happened to holding someone to task?
The co-founder acknowledged problems but offered reasons instead of a solution. I don't care how hard their job is, I care if they offered a solution for the specific person who complained. (They did not.)
If they know they're unable to cope with load they should auto-refund customers who ask rather than waiting till they ramp up their CS team. Misaligned incentives or what?
- sk5t 11y agoExactly, this is not a company fighting against some force-of-nature problem, curing the sick, or fighting poverty... Explanations for why Postmates doesn't execute well on self-made problems shouldn't hold a lot of water.