Let's just call that Quality and make things in good ways. Go back to W. Edwards Deming—understand your customers, understand your company and your people, man

Let's just call that Quality and make things in good ways. Go back to W. Edwards Deming—understand your customers, understand your company and your people, manage with respect and based on science and psychology, and base decisions on the reality of your systems and customers, rather than fantasy goals or objectives.