+1 on this. What the poster describes is a symptom, not the real problem. The real problem is multiple folks all expecting them to be as available as a little i

+1 on this. What the poster describes is a symptom, not the real problem. The real problem is multiple folks all expecting them to be as available as a little icon on the screen. Perhaps even to be able to control their actions by manipulating a tool. You can't do that, and it's not because they're all using separate systems. It just doesn't scale. (Insert long discussion here about multi-tasking, competing business interests, cost-of-delay, and so on)