My local paper does the same thing. Didn't realize this was their new strategy and that the billing department was not incompetent. They will send fake bills ah

My local paper does the same thing. Didn't realize this was their new strategy and that the billing department was not incompetent. They will send fake bills ahead of time with higher rates and say that my previous weeks have run out but my wife keeps everything logged and sets them straight everytime. Also long as you are willing to "play chicken" to cancel the service, they are willing to renegotiate to your terms (just like Comcast.)