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> People already seem to prefer to interact with a brand using Twitter than the phone. Do you think they prefer to use Twitter because of the conversational UI
by skewart 11y ago
> People already seem to prefer to interact with a brand using Twitter than the phone.
Do you think they prefer to use Twitter because of the conversational UI? I've always thought it was because Twitter is public, so brands respond to complaints quickly out of fear that they will look bad otherwise.
- onion2k 11y agoI don't know why, but if it is speed and visibility as you suggest, a chat bot hooked up to Twitter would be a really valuable asset to a business.