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> Amazon’s automated system for reporting abuse was equally frustrating to navigate, Vickery said. It repeatedly asked him to submit irrelevant information. [0]
by yoo1I 10y ago
> Amazon’s automated system for reporting abuse was equally frustrating to navigate, Vickery said. It repeatedly asked him to submit irrelevant information. [0]
This is generally a problem I've come across multiple times. Small hosters are usually quicker to respond ( or they don't at all), and then actually try and handle malicious hosts on their networks.
The large ones like Amazon or CloudFlare (especially CloudFlare) have a semi-automated process, where the impression I get is that I am talking to a really stupid bot. Or when I get through to a human, that they are so overworked that they aren't able to comprehend the sentences that write to them in plain english, so nothing get's resolved.
Or they just forward my info to their customers, which in many cases is a real security risk.
[0] http://www.dailydot.com/politics/amazon-mexican-voting-records/ http://www.dailydot.com/politics/amazon-mexican-voting-recor...