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I always assumed that Ryan Air's design follows a deliberate dark pattern so as to maximise the likelihood you will end up paying for a missed flight / wrong ba

by neumann 10y ago

I always assumed that Ryan Air's design follows a deliberate dark pattern so as to maximise the likelihood you will end up paying for a missed flight / wrong baggage size etc.

mtmail 10y ago
A couple of dark patterns stopped with their latest website design, it's real pleasant compared to what booking looked liked 5 years ago (We booked a Ryanair flight just an hour ago.)
- jamesblonde 10y ago
  They still don't save passport details, so flying outside Schengen with them is still a pain. Particularly 'transfers' through the UK.
  - distances 10y ago
    What do you mean by this? How should the passport details be saved? I always enter the details when buying flights outside Schengen area, and this far haven't found it painful in any way.
  - smikhanov 10y ago
    Ryanair officially doesn't provide transfers and neither does any other budget airline in Europe. Strictly speaking, that's the definition of the budget airline.
slededit 10y ago
Its not enough that Ryan Air have cheap prices, they must also "feel" like a budget carrier. Unfortunately abuse of passengers is part of this. The abuse can be seen as a confirmation the customer really got the lowest price possible for their flight. It also has another side-effect: Most passengers don't have serious problems. But they are expecting at least some hassle and discomfort so for the majority of flights they are under-promising and over delivering. A more respectable airliner couldn't compete with them in this way, customers expect better of them.
- soneil 10y ago
  It always feels like there’s an element of marketting to this too. I think it reinforces not just budget, but out-right cheap. Uncompromisingly cheap. I would not be surprised if you could find americans who have never set foot outside of north america, who could still name ryanair as being the cheap option here. And I wouldn’t be surprised if they couldn’t name a second. (not to assault the stereotype too much, just to single out a demographic who have never had any need to put one second of research into the topic.) All the headline grabbing “charging for toilets” nonsense is really effective, free marketting.

by neumann 10y ago

I always assumed that Ryan Air's design follows a deliberate dark pattern so as to maximise the likelihood you will end up paying for a missed flight / wrong baggage size etc.

mtmail 10y ago

A couple of dark patterns stopped with their latest website design, it's real pleasant compared to what booking looked liked 5 years ago (We booked a Ryanair flight just an hour ago.)

jamesblonde 10y ago
They still don't save passport details, so flying outside Schengen with them is still a pain. Particularly 'transfers' through the UK.
- distances 10y ago
  What do you mean by this? How should the passport details be saved? I always enter the details when buying flights outside Schengen area, and this far haven't found it painful in any way.
- smikhanov 10y ago
  Ryanair officially doesn't provide transfers and neither does any other budget airline in Europe. Strictly speaking, that's the definition of the budget airline.

slededit 10y ago

Its not enough that Ryan Air have cheap prices, they must also "feel" like a budget carrier. Unfortunately abuse of passengers is part of this. The abuse can be seen as a confirmation the customer really got the lowest price possible for their flight. It also has another side-effect: Most passengers don't have serious problems. But they are expecting at least some hassle and discomfort so for the majority of flights they are under-promising and over delivering. A more respectable airliner couldn't compete with them in this way, customers expect better of them.

soneil 10y ago
It always feels like there’s an element of marketting to this too. I think it reinforces not just budget, but out-right cheap. Uncompromisingly cheap. I would not be surprised if you could find americans who have never set foot outside of north america, who could still name ryanair as being the cheap option here. And I wouldn’t be surprised if they couldn’t name a second. (not to assault the stereotype too much, just to single out a demographic who have never had any need to put one second of research into the topic.) All the headline grabbing “charging for toilets” nonsense is really effective, free marketting.