Good question. I've seen some crm-like systems like pipedrive come close to capturing both traits (static features) as well as behavior /events of prospects/use

Good question. I've seen some crm-like systems like pipedrive come close to capturing both traits (static features) as well as behavior /events of prospects/users. For capturing and using a bit more structured stuff, e.g. 1-n user-survey, user-emailOpen, etc even pipedrive etc, even pipedrive (being the most flexibele i know of although that doesnt say much) falls short. Dont know of any 'customer/contact/profile'-hub like tool that does all of this.