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"The company said it has no plans to add an option to tip through its app or to lower the cost of fares under the assumption people will always leave tips volun
by dpflan 11y ago
"The company said it has no plans to add an option to tip through its app or to lower the cost of fares under the assumption people will always leave tips voluntarily."
Uber just settled that cash tips are OK, but they obviously want this to die quickly if they have no plans to integrate tipping into the application and hence the experience like Lyft. If having a "great experience" is core to Uber, I'm sure that the confusion and behavior change now that drivers can ask for tips will negatively affect people's experiences, result in lower ratings, and Uber can flag such drivers (maybe customers) as having a rating below a certain threshold and drop them (?). But keeping driver supply seems important...