I have posted this in the last thread but I will repeat it here. This should be a classic case study in how to loose all your reputation in a large and growing

I have posted this in the last thread but I will repeat it here. This should be a classic case study in how to loose all your reputation in a large and growing market. 1. Possibly the regulators were at fault here, however Paypal acted in a very intransparent and user-hostile way. I issue with Paypal in not (at least the largest issue) the outage. 2. The whole drama lasted for a month, during this time all the communication from Paypal was two blog posts, and no personal mails to the merchants. 3. Paypal tried very hard to sweep this whole issue under the carpet, the first communication from them(on their blog, not a personal mail) DAYS AFTER the problem was there, and already known. 4. In themselves they are not big, but there some outright factual inaccuracies/lies on that Blog. (Eg it says a check transfer takes 4-5, days, which is wrong, it is sent by Paypal in 4-5 days, and can take upto 45 days for delivery) 5. Nobody at Paypal was willing to take responsibility, and provide a timeline for resolution. Paypal was an extremely preferred provider in India, but they have lost all credibility now. I have talked to more than a few people who are not going to use it anymore. I was a huge fan of Paypal, and used it as my preferred payment processor. Last year I would have made > 5000USD for Paypal. I will still use because its convenient for a number of people, but it wont be my preferred processor, and I hope to convince more people to use other alternatives. And the biggest kicker is that in spite of the outages, Paypal could have been seen as a consumer friendly company if only they. 1. Were more honest about the problems. 2. Provided more communication to the merchants. 3. (Hopefully) provided a timeline for resolutions.