For me the difference is a tie-breaker. I'll use Lyft if the customer experience is the same. So far it isn't, the app is more glitchy and it seems like it does

For me the difference is a tie-breaker. I'll use Lyft if the customer experience is the same. So far it isn't, the app is more glitchy and it seems like it does a worse job of picking drivers that are nearby and giving them directions. I check in with it every couple times and if they fix it I'll switch. Having a competitor so hot on your heels seems like a damper to Uber investors ultimate theory that they'll be able to exploit market dominance. I don't see how Uber ever can get to a point where it can extract a ton of consumer surplus.