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http://www.scrumpad.com/public/faq#g6 http://www.scrumpad.com/public/faq#g6 How do we cancel? You can cancel at anytime from within ScrumPad (Admin > Cancel S
by rookie 17y ago
http://www.scrumpad.com/public/faq#g6 http://www.scrumpad.com/public/faq#g6
How do we cancel?
You can cancel at anytime from within ScrumPad (Admin > Cancel Subscription). You are responsible for any amount due at the time of cancelation(sp). There is no undo for cancellation. Once your account is cancelled(sp), all your project information will be immediately and permanently deleted. In future, we will allow you to export all project data for a fee.
I would seriously rethink this. There should not be a fee to cancel. I would personally never pay for a service that would lock me in like that. My data is my data and I am only using any service for organization of that data.(project management, todo lists, etc)
It also adds a barrier to entry because once a customer chooses to try it out they are stuck with it. On the other hand if you were to allow free export it would be a definite selling point. Will they have to pay a fee at the end of a 30 day trial to export the data?
I would also suggest not deleting the data for at least a month or two. Just disable the actions of the site.
- mhartl 17y agoI agree, this is a questionable policy. You should be able to "cancel" (i.e., stop paying) for a couple months and then come back later. This would cover cases where, e.g., people go on vacation, or take a consulting gig to pay the bills and don't need the service for a bit.
- srayhan 17y agoGood point. We haven't charged anyone for data export yet though. When you cancel most SaaS, you lose your data. I don't know of any service that allows you to keep your data even after you cancel subscription and can come back and reactivate. However, we like the idea. Maybe we will allow users to do that.