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I can understand that you feel this is unfair. Here's our point of view: https://news.ycombinator.com/item?id=11529780 https://news.ycombinator.com/item?id=115

I can understand that you feel this is unfair. Here's our point of view: https://news.ycombinator.com/item?id=11529780 https://news.ycombinator.com/item?id=11529780

deleted 10y ago
[deleted]
pc86 10y ago
Sorry that's a cop out. The complaint is that promo codes for a brand new, very useful integration are limited to people who statistically are less likely to use them (new users on a new platform). "We hope you continue to enjoy paying for great boot times and UX" is... not a reply worth typing, honestly. I'm a small DigitalOcean customer. If you want the promo to be cost effective, limit it to the first 250 users or whatever. I don't think anybody here would give you a hard time about protecting the financial integrity of a program. But don't hide behind that if it's really just a way to get a few new users in the door (which is fine!) - just be honest about it.
- fweespee_ch 10y ago
  I strongly suspect that promotion has terms controlled by DigitalOcean and not GitLab. You'd probably get more mileage at complaining to DO than you would to GitLab. --- EDIT: https://news.ycombinator.com/item?id=11529949 https://news.ycombinator.com/item?id=11529949 > @fweespee_ch: if they're not reading HN, they're doing it wrong anyway. Fair enough. I just think trying to force a response out of GitLab employees is the wrong route to take when they have no power over the coupon.
  - sytse 10y ago
    The terms if the coupons are set by DigitalOcean and not GitLab. But as GitLab CEO I understand that they have these terms in order to make it cost effective for them. We'll certainly mention the feedback that existing customers would also like to enjoy the same coupons.
- d33 10y ago
  @fweespee_ch: if they're not reading HN, they're doing it wrong anyway.
- deleted 10y ago
  [deleted]
funkyy 10y ago
This does not sound like point of view, just a generic, corporate style message that does not address the issue in any way. Rewarding only new customers is mobile phone operators style bite that decreases value of the brand and product. In this situation hosting company knows its not easy to move the servers to different host (at most cases) and uses that as an advantage to milk the customers more. If they ever would actually release promo on their anniversary or something and give $5 to all registered members, they would get more good press than they could have ever dream of.
- sytse 10y ago
  Sorry if I sounder a bit generic. I'm GitLab's CEO so I can't comment in the name of DigitalOcean. Also see https://news.ycombinator.com/item?id=11529957 https://news.ycombinator.com/item?id=11529957
  - funkyy 10y ago
    Ah no problem, just pointing out its not really explanation or anything that could bring more in to this issue. Thanks for being responsive though.
    - sytse 10y ago
      Thanks for understanding.

I can understand that you feel this is unfair. Here's our point of view: https://news.ycombinator.com/item?id=11529780 https://news.ycombinator.com/item?id=11529780

deleted 10y ago

[deleted]

pc86 10y ago

Sorry that's a cop out. The complaint is that promo codes for a brand new, very useful integration are limited to people who statistically are less likely to use them (new users on a new platform). "We hope you continue to enjoy paying for great boot times and UX" is... not a reply worth typing, honestly. I'm a small DigitalOcean customer. If you want the promo to be cost effective, limit it to the first 250 users or whatever. I don't think anybody here would give you a hard time about protecting the financial integrity of a program. But don't hide behind that if it's really just a way to get a few new users in the door (which is fine!) - just be honest about it.

fweespee_ch 10y ago
I strongly suspect that promotion has terms controlled by DigitalOcean and not GitLab. You'd probably get more mileage at complaining to DO than you would to GitLab. --- EDIT: https://news.ycombinator.com/item?id=11529949 https://news.ycombinator.com/item?id=11529949 > @fweespee_ch: if they're not reading HN, they're doing it wrong anyway. Fair enough. I just think trying to force a response out of GitLab employees is the wrong route to take when they have no power over the coupon.
- sytse 10y ago
  The terms if the coupons are set by DigitalOcean and not GitLab. But as GitLab CEO I understand that they have these terms in order to make it cost effective for them. We'll certainly mention the feedback that existing customers would also like to enjoy the same coupons.
d33 10y ago
@fweespee_ch: if they're not reading HN, they're doing it wrong anyway.
deleted 10y ago
[deleted]

funkyy 10y ago

This does not sound like point of view, just a generic, corporate style message that does not address the issue in any way. Rewarding only new customers is mobile phone operators style bite that decreases value of the brand and product. In this situation hosting company knows its not easy to move the servers to different host (at most cases) and uses that as an advantage to milk the customers more. If they ever would actually release promo on their anniversary or something and give $5 to all registered members, they would get more good press than they could have ever dream of.

sytse 10y ago
Sorry if I sounder a bit generic. I'm GitLab's CEO so I can't comment in the name of DigitalOcean. Also see https://news.ycombinator.com/item?id=11529957 https://news.ycombinator.com/item?id=11529957
- funkyy 10y ago
  Ah no problem, just pointing out its not really explanation or anything that could bring more in to this issue. Thanks for being responsive though.
  - sytse 10y ago
    Thanks for understanding.