I've done a lot of foss bug triaging and I found that tags are essential to managing incoming bugs. Have lots of tags/labels and tag every bug as soon as they

I've done a lot of foss bug triaging and I found that tags are essential to managing incoming bugs. Have lots of tags/labels and tag every bug as soon as they are filed with at the very least a basic component (this is where machine learning could help a lot). Unlabeled bugs tend to get lost; labeled bugs can be looked at by someone who's familiar with the area (and relabeled if needs be). If your product is very popular make sure to tag support questions and similar as soon as possible with their own label as well.