While I agree with you, I don't think this situation should be considered resolved. People have a tendency to see businesses like Citi as one person or entity,

While I agree with you, I don't think this situation should be considered resolved. People have a tendency to see businesses like Citi as one person or entity, as in, "Well, Citi screwed up royally, but then later they called back to apologize." This isn't what happened. Three individuals who were Citi employees engaged in discriminatory business practices, and then a fourth individual chimed into apologize and clarify Citi's official position. The first step in a situation like this is to hold Citi, the business, accountable for its actions. This step is done - they have responded claiming that this is not standard practice, and apologized for the inconvenience. The next step should be to hold the people responsible for this accountable, individually. Fabulis should demand a written apology and full explanation of what transpired from each of the employees who told them the account was frozen for "objectionable blog content." If a reasonable explanation cannot be produced, they should be fired. IMHO, until the individuals who engaged in these practices are held personally accountable, Citi should not be considered "off the hook." While their official policy may be honorable, their practices will not change unless they send a strong message to their employees that this type of action is utterly unacceptable.