It's totally a positive feedback loop. It's like Southwest airlines. They've got the same planes as everyone else and I am sure their staff has experience wor

It's totally a positive feedback loop. It's like Southwest airlines. They've got the same planes as everyone else and I am sure their staff has experience working for the airlines we hate. But because as a customer I think of them as nicer I treat them nicer and everyone is happier. I know my Lyft drivers likely drive for Uber too but in an Uber I don't expect a friendly driver so I never give them a chance. In a Lyft I try to strike up a conversaion and often enjoy it.