They also use real people to call and remind people to renew and upsell. Probably annoying to HN demographic, but that is pretty savvy business foresight for t

They also use real people to call and remind people to renew and upsell. Probably annoying to HN demographic, but that is pretty savvy business foresight for the rest of the universe. Part of market building and maintance, the "ignore that customers are real people you can talk to" attitude of many shops like Google are a reality distortion.