Go out right now and get the book "Crucial Conversations". It is BY FAR the best book I've ever read on this kind of thing. It is simultaneously the best rela

Go out right now and get the book "Crucial Conversations". It is BY FAR the best book I've ever read on this kind of thing. It is simultaneously the best relationship book I've ever read and the best business book I've ever read. It goes through the basic principles for handling these situations in an easy to understand way.