I am on the cable national broadband for sure - def not ADSL. My bill tells me I am on the XL 20MB package. I am still running one of the really old grey mode

I am on the cable national broadband for sure - def not ADSL. My bill tells me I am on the XL 20MB package. I am still running one of the really old grey modems though. They sent me a new black one ages ago, but I have not activated it as yet. Maybe I should give that a try (have held back for fear of it knocking out my broadband for a few days if things go wrong!) and see if things get better. My speed is pretty good, but I have never been able to push it toward even 10Mbps no matter how many downloads I have going.