I suppose you're right. But then they should have notified me: "We suspect you're using the service in violation of our TOS, so you are suspended" or something

I suppose you're right. But then they should have notified me: "We suspect you're using the service in violation of our TOS, so you are suspended" or something like that. I'm paying for a service, they continued to take my money while pretending to provide that service.