Whilst you may technically be connected at ("near") those speeds, you'll really be at the mercy of their exchange equipment load. I just closed my broadband ac

Whilst you may technically be connected at ("near") those speeds, you'll really be at the mercy of their exchange equipment load. I just closed my broadband account with Virgin Cable due to breach of contract on their part. Their equipment at the exchange was overloaded with too many subscribers in the area, leading to about 90% packet loss at peak, and 20-50% loss at other times. 2 months after reporting the issue and they hadn't upgraded their network, so I left.