Dr. W. Edwards Deming said it a long time ago, even before this quote from his 1982 book Out of the Crisis (MIT) "I should estimate that in my experience most

Dr. W. Edwards Deming said it a long time ago, even before this quote from his 1982 book Out of the Crisis (MIT) "I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special." An attitude embraced by The Toyota Production System and now embedded in Lean thinking. http://management.curiouscatblog.net/2013/04/24/94-belongs-to-the-system/ http://management.curiouscatblog.net/2013/04/24/94-belongs-t...