"Certain communication service providers that distribute licenses for a covered entity’s products and services also must ensure that these products and services

"Certain communication service providers that distribute licenses for a covered entity’s products and services also must ensure that these products and services are capable of providing information or data in an intelligible format." I'm having trouble understanding the meaning of that, but is it saying if you provide a means of encrypting customers data you must be able to access it unencrypted?