If they don't record sales calls, hard sells are predictable - so if they don't record sales calls, they might want it to happen and want plausible deniability.

If they don't record sales calls, hard sells are predictable - so if they don't record sales calls, they might want it to happen and want plausible deniability. It would be very easy to avoid these types of accusations if they just recorded the sales calls, or even recorded just one side of the sales calls (to avoid recording the other person - Skype extensions can do this easily enough).