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Do SLAs even matter in the slightest? Or are they just sort of "feel-good" things or ways for negotiators to demonstrate their worth?
by pbreit 11y ago
Do SLAs even matter in the slightest? Or are they just sort of "feel-good" things or ways for negotiators to demonstrate their worth?
- duskwuff 11y agoSLAs aren't about guaranteeing uptime. They're about setting consequences for downtime.
- cbr 11y agoBut once there are strong consequences for downtime the service provider is going to set up training, monitoring, oncall, etc to make sure things stay within the SLA limits. So you are effectively negotiating uptime.
- qaq 11y agoThe only SLAs that matter are the ones where service provider will suffer serious $ penalties on braking the SLA. Which rules out basically all major cloud providers that will simply issue credit for the downtime.