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Not off the hook, no. The issue still stands that they store the passwords in a retrievable format. About them accessing the servers, he said that they will cha
by sucuri2 17y ago
Not off the hook, no. The issue still stands that they store the passwords in a retrievable format. About them accessing the servers, he said that they will change their policy to communicate first with the client, which is a big PLUS for me. If anyone wants their malware removal service, it is fine for me.
But just for calling back and talking about improvements, gives them a +1 (they are famous for ignoring their users).
Plus, that happened almost two months ago (see the date in the logs) and this post was on my draft for a while... So the sustained anger had time to pass.
- stanleydrew 17y agoAh, didn't catch the date. I understand your anger may have subsided by now :) But to me this still seems like letting GoDaddy off the hook. I understand they want to provide some sort of malware protection service for which they need to periodically log in to your vps with your password. The question is, if you are concerned about security at all, and you're not interested in taking advantage of that service, why would you continue to do business with a company that openly stores your password and makes it retrievable? Seems like you shouldn't care if they have some sort of "procedure" in place for password retrieval. That's almost irrelevant. It's time to move your business elsewhere.
- nfnaaron 17y ago"I understand they want to provide some sort of malware protection service for which they need to periodically log in to your vps with your password." This is so unusual, and so unexpected that it should have been in the TOS, at the top. This should NOT have been a surprise, with proper description of the REAL TOS, rather than just the written TOS. (I am assuming this isn't in the TOS, I'm not a GD customer.)