3 ms·
Formula: * Actually apologize in a human way * Show empathy by identifying the impact of what happened to customers (not your impact internally) * State acti
by swanson 11y ago
Formula:
* Actually apologize in a human way
* Show empathy by identifying the impact of what happened to customers (not your impact internally)
* State action items that you've created, even if they are just in 'evaluation' state
* Indicate that the specific incident in question is being handled outside of this forum
* Take responsibility for things even if you shouldn't "have to"
- deleted 11y ago[deleted]
- voltagex_ 11y agoFor a "what not to do", have a look how (the CEO of?) FTDI responded after they were caught intentionally "bricking" chips that were detected as counterfeit by the Windows drivers.
- Namidairo 11y agoLast I heard, these tainted drivers from FTDI weasled their way through WHQL and into Windows Update...