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While avoidable with training, that brings up its own issue: What if what's being asked of the people taking these calls is outside their pay range?
by ludamad 11y ago
While avoidable with training, that brings up its own issue: What if what's being asked of the people taking these calls is outside their pay range?
- deleted 11y ago[deleted]
- aquadrop 11y agoI think all account credentials related things should be handled by special support people, who were trained to understand the situation. Shouldn't be that big percentage of all requests when people need to change/remember password and can't use regular ways.
- voltagex_ 11y agoThen the company's decisions on how much to pay their call centre staff has just opened up a possible vector for attack. Simple as that.