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The real problem here is customer support not following established procedures. Maybe simulated social engineering attacks to test compliance should be part of
by sn 10y ago
The real problem here is customer support not following established procedures. Maybe simulated social engineering attacks to test compliance should be part of SOP, like some companies do simulated phishing attacks.
- tamar 10y agoYes, and this matter has been appropriately handled. We'll be doing a lot more to ensure it doesn't recur.