5 ms·

Everyone should practice a good backup routine and take responsibility for backups.

by matthewdrussell 10y ago

kelukelugames 10y ago
This is not good damage control/PR. You are letting ego get in the way.
- matthewdrussell 10y ago
  I respectfully disagree. I'm here, along with Tamar, reviewing and considering each point posted. There's some good suggestions and we're listening. The opposite of what I'm suggesting is that people - individuals/companies - do not look after their own backups. That's a dangerous precedent.
  - peterwwillis 10y ago
    Imagine you just lost two servers you can't replace, or you're a potential customer reading this thread, and are afraid of the same. This is what they read as the company's response to this loss: "Anyone with any self-managed server with ANY provider should always keep their own multiple backups. Dumbass." Note the change I made at the end to reflect how some people [who are empathizing with someone who was attacked and lost their property] will interpret that statement. Did any of that statement help the situation at all? Did it help customers feel better? Or did it have the opposite effect? Would this be considered a good way to engender goodwill for your brand? Now consider this reinterpretation of the statement: "With self-managed servers, it is good best practice to keep multiple backups for yourself, no matter who your service provider is."
TheSockStealer 10y ago
Agreed. However, is this messaged anywhere in your documentation or setup instructions? Do you provide instructions how how to set this up with a 3rd party or list of 3rd parties? Although backups are #1 item on any list of best practices, making an easy, and tested, implementation method would be a good practice on your part.
- endemic 10y ago
  When the product is an unmanaged VPS, I think certain assumptions can (hopefully) be made about the capabilities of the customer.
- tamar 10y ago
  Yep, it's said here: https://www.namecheap.com/support/knowledgebase/article.aspx/512/48/do-you-perform-data-backups-for-vps-users https://www.namecheap.com/support/knowledgebase/article.aspx...
beeboop 10y ago
I am not sure why you would respond to an accusation about victim blaming by reiterating the exact thing that caused the accusation. You might want to reconsider continuing this particular aspect of discussion for PR reasons. It's not an argument you're going to win.
- mindcrime 10y ago
  It's not an argument you're going to win. Unless you sign up for a managed service that claims to include backups or whatever, you are responsible for your own backups. What's controversial about that?
  - beeboop 10y ago
    The issue is that Namecheap was the one that fucked up here, and now is not the time to emphasize "you should really be prepared for us fucking up in this manner". It's victim blaming. It looks shitty. The argument I refer to isn't "you should have offsite backups". The argument is that Namecheap is implicitly victim blaming, and they're not going to convince many people that they aren't.
    - mindcrime 10y ago
      Eh.. I don't really agree that this is victim blaming. But then again, I find that I disagree with most uses of the phrase "victim blaming". Pointing out that somebody did something sub-optimal, while still acknowledging the mis-deeds, mistakes, etc. of other parties, is not "victim blaming" in my book. It's just pointing out the truth. I mean, if you go for a stroll through the roughest neighborhood in town, unarmed, by yourself, at night, and you get mugged, is it wrong to point out that going for that walk was stupid? Saying so doesn't mean the the mugger isn't guilty or that what happened is right in any sense. It's just acknowledging reality.
      - beeboop 10y ago
        >I mean, if you go for a stroll through the roughest neighborhood in town, unarmed, by yourself, at night, and you get mugged, is it wrong to point out that going for that walk was stupid? Yes, this is the textbook example of victim blaming. Placing any amount of blame on the person who is the victim in this situation is saying that they don't have the right to walk down a street and not be mugged. I am admittedly not the best at describing this because up until recently I had the same thought process as you. I would encourage you to find better explanations than what I can offer and be willing to have your beliefs challenged.

Everyone should practice a good backup routine and take responsibility for backups.

kelukelugames 10y ago

This is not good damage control/PR. You are letting ego get in the way.

matthewdrussell 10y ago
I respectfully disagree. I'm here, along with Tamar, reviewing and considering each point posted. There's some good suggestions and we're listening. The opposite of what I'm suggesting is that people - individuals/companies - do not look after their own backups. That's a dangerous precedent.
- peterwwillis 10y ago
  Imagine you just lost two servers you can't replace, or you're a potential customer reading this thread, and are afraid of the same. This is what they read as the company's response to this loss: "Anyone with any self-managed server with ANY provider should always keep their own multiple backups. Dumbass." Note the change I made at the end to reflect how some people [who are empathizing with someone who was attacked and lost their property] will interpret that statement. Did any of that statement help the situation at all? Did it help customers feel better? Or did it have the opposite effect? Would this be considered a good way to engender goodwill for your brand? Now consider this reinterpretation of the statement: "With self-managed servers, it is good best practice to keep multiple backups for yourself, no matter who your service provider is."

TheSockStealer 10y ago

Agreed. However, is this messaged anywhere in your documentation or setup instructions? Do you provide instructions how how to set this up with a 3rd party or list of 3rd parties? Although backups are #1 item on any list of best practices, making an easy, and tested, implementation method would be a good practice on your part.

endemic 10y ago
When the product is an unmanaged VPS, I think certain assumptions can (hopefully) be made about the capabilities of the customer.
tamar 10y ago
Yep, it's said here: https://www.namecheap.com/support/knowledgebase/article.aspx/512/48/do-you-perform-data-backups-for-vps-users https://www.namecheap.com/support/knowledgebase/article.aspx...

beeboop 10y ago

I am not sure why you would respond to an accusation about victim blaming by reiterating the exact thing that caused the accusation. You might want to reconsider continuing this particular aspect of discussion for PR reasons. It's not an argument you're going to win.

mindcrime 10y ago
It's not an argument you're going to win. Unless you sign up for a managed service that claims to include backups or whatever, you are responsible for your own backups. What's controversial about that?
- beeboop 10y ago
  The issue is that Namecheap was the one that fucked up here, and now is not the time to emphasize "you should really be prepared for us fucking up in this manner". It's victim blaming. It looks shitty. The argument I refer to isn't "you should have offsite backups". The argument is that Namecheap is implicitly victim blaming, and they're not going to convince many people that they aren't.
  - mindcrime 10y ago
    Eh.. I don't really agree that this is victim blaming. But then again, I find that I disagree with most uses of the phrase "victim blaming". Pointing out that somebody did something sub-optimal, while still acknowledging the mis-deeds, mistakes, etc. of other parties, is not "victim blaming" in my book. It's just pointing out the truth. I mean, if you go for a stroll through the roughest neighborhood in town, unarmed, by yourself, at night, and you get mugged, is it wrong to point out that going for that walk was stupid? Saying so doesn't mean the the mugger isn't guilty or that what happened is right in any sense. It's just acknowledging reality.
    - beeboop 10y ago
      >I mean, if you go for a stroll through the roughest neighborhood in town, unarmed, by yourself, at night, and you get mugged, is it wrong to point out that going for that walk was stupid? Yes, this is the textbook example of victim blaming. Placing any amount of blame on the person who is the victim in this situation is saying that they don't have the right to walk down a street and not be mugged. I am admittedly not the best at describing this because up until recently I had the same thought process as you. I would encourage you to find better explanations than what I can offer and be willing to have your beliefs challenged.