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We offer full backups with all managed servers/services Self-managed a customer is responsible for their own backups. Just like with DO and that full server lo
by matthewdrussell 10y ago
We offer full backups with all managed servers/services
Self-managed a customer is responsible for their own backups. Just like with DO and that full server loss a couple of months back.
- joenathan 10y agoWe who?
- citricsquid 10y agoMatthew Russell is the VP of Hosting at Namecheap https://www.namecheap.com/about/team.aspx https://www.namecheap.com/about/team.aspx
- nxzero 10y agoWhat if any fault does Namecheap take with the breach and what is being done to resolve it?
- matthewdrussell 10y agoSee my other comments in this thread
- nxzero 10y agoI've reviewed all 16 of your comments on the page and beyond sawing a single person at Namecheap didn't follow policy and blaming the user in question, I don't see anywhere that you've stated there's an issue with controls. Am I missing something, or is Namecheap saying they didn't do anything wrong?
- djsumdog 10y agoYou can't expect them to admit liability now can you? They offered the customer a year free of their shitty hosting without admitting fault after all.
- gist 10y agoExample of on HN expecting everyone (newbies and all) to know who you are. This happens with DANG and SAMA comments as well. Back when PG used to comment also happened. Look at their profiles, really no explanation of who they are here: https://news.ycombinator.com/user?id=pg https://news.ycombinator.com/user?id=pg https://news.ycombinator.com/user?id=dang https://news.ycombinator.com/user?id=dang https://news.ycombinator.com/user?id=sama https://news.ycombinator.com/user?id=sama Why is it so hard to put info in your profile or to put a footnote in your comments for the newbies? Would you have your business act this way? Reply to a person's inquiry and not say who you are and what you do? Of course not.
- HemanHeartYou 10y agogiven the context of the reply, any person of average intelligence should be able to figure it out (or just google)
- SixSigma 10y agoWell I read the reply : "we offer service X" could be from anybody trying to say they offer the service, not obvious at all it is a representative of Namecheap
- mikeyouse 10y agoHe posted this down the thread which starts with: > Disclaimer: I'm CIO @ Namecheap https://news.ycombinator.com/item?id=11479810 https://news.ycombinator.com/item?id=11479810
- prawn 10y agoStill not outrageous to think that people might be able to give rookies some context rather than check the full thread for other comments doing so.
- matthewdrussell 10y agoI work for Namecheap
- tyingq 10y agoThe key part of what he said there was "managed". It's a $30 to $75 a month upcharge on top of the base VPS price. I don't think the OP was paying for a managed VPS. Edit: Apparently, only the $75/month package includes backups. The $30/month package does not. (http://i.imgur.com/Iy7iacH.png http://i.imgur.com/Iy7iacH.png)
- matthewdrussell 10y agoThis was a self-managed/unmanaged VPS, correct.
- stephenr 10y ago> We offer full backups with all managed servers/services Are those backups purgeable from the account control panel? Honestly I'm not a huge fan of same-provider backup solutions. It seems like asking a fox to guard your sheep.
- tamar 10y agoNo, they are offsite.