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There has to be a certain level of karma/schadenfreude of this happening in the week where they are pushing their SRE book...did they handle it well? It seems s
by avs733 11y ago
There has to be a certain level of karma/schadenfreude of this happening in the week where they are pushing their SRE book...did they handle it well? It seems so, but a lot of their book is an ounce of prevention over a pound of on-call pagers going off.
- packetslave 11y agoPrevention is a big part of SRE, but an equally big part is formalizing a process to learn from the inevitable outages that come with running a large, complex, distributed system built by fallible humans. You figure out what went wrong and fix it, of course, but more importantly, you figure out where your existing systems and processes (failover, monitoring, incident response, etc.) did and didn't work, and you improve them for the next time.