Amen. I've heard a lot of people run into same issue we did (wufoo and Joe Kraus' Jotspot both talked about this issue). We started with a free product, turne

Amen. I've heard a lot of people run into same issue we did (wufoo and Joe Kraus' Jotspot both talked about this issue). We started with a free product, turned a paid product and promptly said, "WTF! Why aren't people buying our premium stuff?!" It was a long learning-intensive road to get smart(er) about freemium.