Aetna's phone support is a joke. You call them up and ask them a question and they just answer randomly. I call ask a question, they tell me yes. I call again 5

Aetna's phone support is a joke. You call them up and ask them a question and they just answer randomly. I call ask a question, they tell me yes. I call again 5 minutes later and ask the same question and get no. Even simple straightforward stuff like "is this doctor in your network."