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Two years ago my wife and I were unable to get Aetna to pay for a home birth, even though we got it approved ahead of time. After months of futile phone calls w
by artursapek 11y ago
Two years ago my wife and I were unable to get Aetna to pay for a home birth, even though we got it approved ahead of time. After months of futile phone calls where they basically kept me on hold for 30 minutes and then told me to fuck off, what finally got them to pay up was an angry tweet I wrote. I thought it was silly, but was advised to try it as a last resort by the midwife's billing assistant. Amazingly, they reached out and immediately paid for it in full when they saw the tweet.
I wonder how many people never try what I tried, and simply never get their claims paid after getting filtered out by their phone network. Horrible system.
- epicureanideal 11y agoExactly. Make a public fuss. I had a non-medical situation in which raising a public fuss resolved the matter quite swiftly when I had no other leverage.
- atomical 11y agoAnother thing that works is finding the format for e-mail addresses at the company and then searching LinkedIn for employees. Then use the Reply All button after you CC the whole company. If they don't respond it means that they didn't get the e-mail. Keep trying.
- nommm-nommm 11y agoAetna's phone support is a joke. You call them up and ask them a question and they just answer randomly. I call ask a question, they tell me yes. I call again 5 minutes later and ask the same question and get no. Even simple straightforward stuff like "is this doctor in your network."
- brianwawok 11y agoCurrently in battle with Blue Cross Blue Shield. Complete garbage of the universe. Been through 2 rounds of appeals with people that tell me that I am right, but the guidelines say they can't help me. Guess time to fire up the angry tweets.