The fees are small and perhaps the form itself is simple, but something that bureaucrats never seem to consider is how much documentation you have to read and u

The fees are small and perhaps the form itself is simple, but something that bureaucrats never seem to consider is how much documentation you have to read and understand before you can pay the fee and fill the form. The FAQ from the US site runs to 6023 words of dense language. If you're not completely fluent in English, you're not going to understand every nuance. And this is just the FAQ. The Canadian site is similarly lacking empathy for human beings. For example, it says, "Canadian citizens, including dual citizens, and Canadian permanent residents are not eligible to apply for an eTA." While this is technically correct, why couldn't they have phrased it as, Canadian citizens, including dual citizens, and Canadian permanent residents do not an eTA and should not apply for one. That would have been much easier to understand.