> The key in doing so is communicating your decision to users in a clear manner... For example, [J Random Company] explained that customers’ devices would still

> The key in doing so is communicating your decision to users in a clear manner... For example, [J Random Company] explained that customers’ devices would still work but would start losing functionality as partners, such as Pandora and Spotify, changed their code... Which is it? "Communicating in a clear manner," or "keeping the servers running and not breaking people's stuff?" I would guess it's the latter, since Nest seems to have communicated pretty clearly that it's bricking people's Revolv devices. The lesson for "Internet of Shit" companies is completely clear: if you want happy buyers of physical devices, keep the servers running until the devices physically break. Yes, this will cost you a bit more money.