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It is the opposite. Subscription model is a good solution for preventing stagnation. Because we have such a large subscriber base, we have to keep our product s
by aytekin 11y ago
It is the opposite. Subscription model is a good solution for preventing stagnation. Because we have such a large subscriber base, we have to keep our product shiny and keep our users happy all the time. We doubled our engineering team last year and we are investing in improving all parts of our product continuously. We are listening our customers and doing everything we can (usability testing, A/B testing, surveys, feature usage tracking) to make sure they are content with the product.
- danieldk 11y agoIt is the opposite. Subscription model is a good solution for preventing stagnation. Really? If you own a niche, before you had to convince customers to upgrade by adding good new features. Now the money flows in automatically. And since you own the niche, where else can the customers go?
- kobayashi 11y agoGreat point, though, how many programs truly own a niche. Still, as a personal preference, I feel like subscriptions are less preferable. I want to buy something and own it, and the continued costs of subscriptions feels like a money suck. Beyond that, it seems to me that subscription costs almost always end up costing me, the end-user, more money. Edit: thinking a bit more about it, I do suppose that I'm okay with paying for some subscriptions (e.g. VPN provider, Netflix, etc.) but it's the software program subscription model which I find most irksome.
- radley 11y agoAdobe's Creative Cloud
- Hoasi 11y agoIt certainly looks to be working for Adobe: http://venturebeat.com/2016/03/17/adobe-sees-record-1-38b-revenue-in-q1-adds-798k-paying-creative-cloud-subscribers/ http://venturebeat.com/2016/03/17/adobe-sees-record-1-38b-re...
- Retric 11y agoMicrosoft Office + a few more, Adobe Creative, Salesforce Plus several that are fairly stagnate markets like Symantec, Intuit, etc. Granted, if they do nothing people go away eventually. But, subscription means being a slow adopter is enough you don't need to innovate.
- r00fus 11y agoI feel SaaS is more honest - you don't ask for as much up front; you have to keep your customers happy all the time. In return you have a consistent predictable revenue stream.