That's an overly blanket statement. Contact need depends on transaction: For common needs like withdrawals and statement reviews, most find ATMs and online bank

That's an overly blanket statement. Contact need depends on transaction: For common needs like withdrawals and statement reviews, most find ATMs and online banking convenient. But for occasional needs like loans and mortgages, many want to speak with someone in person or by phone, often using a combination of both, even when they understand the info on bank websites.