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I'm just thinking out loud, but this sounds like one of those services that needs 24/7 customer support. I remember being close to infuriated to have to wait da
by kmfrk 11y ago
I'm just thinking out loud, but this sounds like one of those services that needs 24/7 customer support. I remember being close to infuriated to have to wait days for a response for my registrar, and I can only imagine the tension involved the day something goes haywire, regardless of whose fault, if any, it is.
Maybe setting up some sort of volunteer customer support in, say, Slack could be the way forward? You could also implement a livechat integration that feeds into your public Slack team.
- jedgardyson 11y agoThanks for the comment. This is an interesting idea and something my brother (who has done more IT support than me in the past) has been badgering me about for quite some time. Most likely we will end up hiring someone to help handle this full time once we have more than one client, but for the first go around I just plan to do it myself. (Do things that don't scale says the church of PG)