7 ms·
Wow, TIL Amazon doesn't sell Apple TV or Chromecast, but instead immediately suggests their own competitors. For a company trying to replace all retail, that's
by reustle 11y ago
Wow, TIL Amazon doesn't sell Apple TV or Chromecast, but instead immediately suggests their own competitors. For a company trying to replace all retail, that's pretty lame.
- brownbat 11y agoI got a lot of e-books with deceptive names and cover art that make it look like you're buying a Chromecast.
- appleflaxen 11y agoGreat point. Doesn't this directly contradict his statement of "focus on the customer, not the competition"?
- austinjp 11y agoIndeed. There's plenty in there that contradicts the "customer first" myth, particularly the "flywheel" part.
- TheCraiggers 11y agoBut obviously anything Amazon makes is far superior to the competitor's offerings, so by refusing to sell those devices and pushing customers to our own products, we are focusing on the customer. It's for their own good, you see. /s
- alttab 11y agoIt'd make more sense if they carried it - but advertised their own products heavily around it. At least they would be honest about the "selection" game. But let's be honest - Amazon devices push more people into Prime, Amazon Instant Prime Video, and their other digital services. Maybe it had something to do with Prime Video not yet being on those devices, but we'd need to see them support Prime on Chromecast or AppleTV and then re-list those products on Amazon.
- njwi332 11y agoNot really, it doesn't mean 'completely ignore your competitors and sell their products on your own store', it means 'Develop your products by listening to what customers tell you and not by watching and copying what your competitors do'.
- giarc 11y agoFor what's it worth, I cannot buy a Chromecast or Fire TV Stick at the Apple Store, or an Apple TV or Fire TV Stick at the Google Play store etc.
- kdamken 11y agoTrue, but the point of the Apple store is to sell Apple products, and the Google Play store only sells google devices. Amazon supposedly sells everything. It wasn't created to only sell Amazon products, and it's misleading to consumers to not be more open about that. Case in point - they sell iPads. Why don't they just sell Kindles? The inconsistency comes off as sleezy.
- giarc 11y agoApple sells many products that are not owned by Apple. I can buy headphones by Bose, RHA, BlueAnt, Beats (were on store prior to Apple purchase). Amazon gets the criticism but they all do it. Remember, we had a store that was willing to sell all these products, it's called Best Buy and it's on the way out. As consumers we choose to boost Amazon into the leading online position.
- kdamken 11y agoTrue - but most of those products support or interact with the core apple products. Amazon offers way more things, like toilet paper and cat food. I'm not sure how they're supposed to interact with a Kindle.
- cstejerean 11y agoYes, Apple also sells premium accessories for their devices including headphones, cases, backpacks, other hardware accessories and even 3rd party software for their devices. They are not a general purpose store. Amazon is, or at least pretends to be.
- giarc 11y agoSo you are saying that if you are a general purpose store, you have to offer products from your competitors. Walmart should sell Target brand products, Home Depot should sell Lowes brand products. See my point? Stores just aren't in the business of selling their competitors products.